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Faq

                                                |||||||||| . . . MY ORDER . . . ||||||||||
                                                                      FAQ

We’re very sorry—this is usually not possible. To ensure fast delivery, we send orders directly to the warehouse for packing and dispatch. If it's an emergency, please contact our Customer Care team. They will support you as much as possible.

No, you can place an order without any minimum purchase requirement.

Order confirmation emails can take up to 2 hours to arrive. If you haven’t received one within that time, please contact us directly.

Unfortunately, we do not offer direct exchanges. You may return your item within 30 days of receipt (in its original condition) for a refund. Once your return is processed, you can place a new order.

If an item listed on your delivery note is missing from your package, please contact us directly. Include your order number and the missing item's number or name. We will help you resolve the issue.

Please return the faulty or incorrect item. We don’t offer online exchanges, but once we’ve processed the return, we’ll issue a refund or send a replacement. You may then place a new order if needed.

                                                |||||||||| . . . DELIVERY INFORMATION . . . ||||||||||
                                                                                   FAQ

Yes, we deliver worldwide and also work with local agents and partners in many countries.

Delivery usually takes 3–7 working days. If the destination is a remote area, additional time may be required. Please share your delivery address with us for more accurate estimates.

Shipping costs vary by location. Please provide your delivery address for exact information.

Yes. A shipping confirmation email with a tracking number will be sent to you once your order is dispatched.

Most customs and import fees are included in the order price. However, some regions may have different policies. Please provide your delivery address for specific information.

For security and logistical reasons, we do not deliver to P.O. Box addresses. However, if the customer takes full responsibility, we may make exceptions.

Tracking updates can take up to 48 hours. If no information appears after this time, please contact us directly.

Check the parcel before accepting delivery. If it appears damaged, do not accept it. It will be returned to us, and we will either send a replacement or issue a full refund.

                                                |||||||||| . . . PAYMENT & SECURITY . . . ||||||||||
                                                                                FAQ

  • ·         We offer several secure payment options:
  • ·         Cash via our agent (with receipt)
  • ·         Purchase at our sales outlet
  • ·         Direct bank transfer
  • ·         Telegraphic Transfer (TT)
  • ·         Letter of Credit (LC)
      
       For details, please have your order number ready and contact us directly.

You will be charged once the shipment leaves our warehouse. In some cases, you may be charged upon delivery—please confirm based on your delivery address.

No extra fees are charged by us. However, your bank may charge an overseas transaction fee, which is not refundable by RACY STYLE LTD (RSL). Please check with your bank for details.

                                                |||||||||| . . . RETURNS AND REFUNDS . . . ||||||||||
                                                                                 FAQ

  • ·         Repack the item in its original packaging.

  • ·         Write the return reason in the designated area.

  • ·         Include the return note and item in the parcel (you can reuse the original bag/box).

  • ·         Send the parcel using the same courier that delivered it. Keep the receipt and note the return tracking number.

  • ·         Return shipping costs will be deducted from your refund.

We’ll send an email confirmation once we receive your return. Refunds are processed within 14 days of receipt.

Refunds are issued within 14 days after we process your return.

Please contact us with your order number and the correct refund amount. Note: If you used the prepaid return label, the return shipping cost is deducted from your refund.

If the return is due to personal reasons (e.g., change of mind or wrong size), we deduct the return shipping cost from your refund. If the return is due to our error, we’ll refund the full amount. Please ensure the return code is filled in on the return note.

                                                |||||||||| . . . STYLES . . . ||||||||||

                                                                    FAQ

Yes. Every product page includes a description and images. If you have further questions, contact us with the style number and we’ll help you.

If your size isn’t listed, it’s likely sold out. Most sold-out items are not restocked as we frequently introduce new collections. However, since we manufacture our own clothing, we may occasionally restock some sizes. Feel free to ask.

If a color is not available online, it is likely sold out or was never offered. However, since we produce our own brand, we may be able to restock some colors. Please contact us to check availability.

Contact us for personalized sizing advice. Compare measurements with your body or similar clothing you already own. If you're between sizes, choose the larger one—or order both and return the one that doesn’t fit.

                                                |||||||||| . . . TECHNICAL ISSUES . . . ||||||||||
                                                                              FAQ

Ensure your device is updated with the latest operating system patches. If the issue continues, please contact us and we’ll assist you.

No. You can order both online and from our sales outlets.

                                                |||||||||| . . . CONTACT . . . ||||||||||
                                                                     FAQ

Search our website's Virtual & Visual Shop to find a sales center near you. Please contact us to locate the nearest sales point.

If you can't find the answer here, please contact us. You can email, chat via the “Ask Me” option, or call us directly.

Customer Service Hours: Official working hours only (closed on national holidays).

You're welcome to contact us. If you don’t find what you're looking for here, please email your question to: 📧 admin@racystyleltd.com

Yes, we accept phone orders. 📞 Phone: +8801323719794

Yes. Please email your requirements to 📧 admin@racystyleltd.com and our team will get back to you.