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FAQ

STRINGENT STANDARDS OF QUALITY CONTROL ARE INSTILLED INTO OUR OWN TEAM OF FULLY TRAINED MERCHANDISERS, QUALITY INSPECTORS AND CLIENT SERVICE AGENTS.WE GUARANTEE THAT EVERY TRANSACTION YOU MAKE AT RACY STYLE LTD. (RSL) WILL BE SAFE.

 

MY ORDER -

 

v  CAN I CHANGE OR CANCEL MY ORDER ?

VERY SORRY… THIS IS UNFORTUNATELY VERY TOUGH FOR US. TO ENSURE A FAST DELIVERY, WE WILL SEND YOUR ORDER DIRECTLY TO THE WAREHOUSE FOR PACKING AND DISTRIBUTION. FOR EMERGENCY PLEASE CONTACT OUR CUSTOMER CARE. THEY WILL SUPPORT AS MUCH AS POSSIBLE.

 

v  IS THERE A MINIMUM PURCHASE AMOUNT ?

NO. YOU CAN EASILY PLACE AN ORDER WITHOUT HAVING TO THINK ABOUT A MINIMUM ORDER AMOUNT.

 

v  WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION ?

PLEASE BE AWARE THAT IT CAN TAKE UP TO 2 HOURS BEFORE YOU RECEIVE AN EMAIL CONFIRMING YOUR ORDER.

IF YOU HAVE PLACED AN ORDER AND STILL HAVE NOT RECEIVED ANY ORDER CONFIRMATION WITHIN 2 HOURS FROM THE TIME YOU PLACE YOUR ORDER, PLEASE CONTACT US DIRECT.

 

v  CAN I EXCHANGE AN ITEM ?

NO, UNFORTUNATELY, WE ARE NOT ABLE TO OFFER DIRECT EXCHANGES. WE WILL, HOWEVER, REFUND YOU THE AMOUNT AS SOON AS WE HAVE PROCESSED YOUR RETURNED ITEMS. WE ONLY ACCEPT ITEMS, RETURNED WITHIN 30 DAYS AFTER RECEIPT (IN THEIR ORIGINAL CONDITION).

 

v  PART OF MY ORDER IS MISSING

IF AN ITEM IS MISSING FROM THE PARCEL ALTHOUGH IT IS STATED ON YOUR DELIVERY NOTE, PLEASE CONTACT US DIRECT. PLEASE STATE YOUR ORDER NUMBER AND THE ITEM NUMBER OR PRODUCT NAME OF THE MISSING ITEM AND WE WILL OF COURSE HELP YOU.

 

v  WHAT TO DO IF I RECEIVE A FAULTY/INCORRECT ITEM ?

PLEASE RETURN THE FAULTY/INCORRECT ITEM TO US. WE ARE NOT ABLE TO OFFER ONLINE EXCHANGES, BUT WHEN WE HAVE PROCESSED THE CLAIM, WE WILL EXCHANGE WITH ANOTHER ITEM OR IF NEED WE WILL REFUND THE MONEY FOR THE ITEM. YOU THEN HAVE THE POSSIBILITY TO PLACE A NEW ORDER.

 

 

DELIVERY INFORMATION -

 

v  DO YOU DELIVER TO MY COUNTRY ?

YES, WE DO DELIVER TO ALL OVER THE WORLD EVEN WE HAVE COUNTRY PARTNER, AGENT WELL. 

 

v  HOW LONG FOR MY DELIVERY TO ARRIVE ?

DELIVERY GENERALLY TAKES 3 – 7 WORKING DAYS IF THE DELIVERY ADDRESS IS IN REMOTE AREAS MAY REQUIRE ADDITIONAL DELIVERY TIME. PLEASE ASK US TO PLACE YOUR DELIVERY ADDRESS.

 

v  WHAT ARE THE SHIPPING COSTS ?

PLEASE ASK US TO PLACE YOUR DELIVERY ADDRESS.

 

v  CAN I TRACK MY ORDER ?

YES. YOU WILL RECEIVE A SHIPPING CONFIRMATION BY EMAIL WHICH WILL INCLUDE A UNIQUE TRACKING NUMBER THAT YOU CAN USE TO TRACK YOUR PARCEL.

 

v  DO I HAVE TO PAY CUSTOMS AND / OR IMPORT CHARGES ?

PLEASE ASK US TO PLACE YOUR DELIVERY ADDRESS. ALL CUSTOMS AND IMPORT CHARGES ARE INCLUDED IN THE PRICE OF THE ORDER IN MAXIMUM PLACES BUT SOMEWHERE ARE DIFFERENT.

 

v  DO YOU DELIVER TO PO BOX ADDRESSES ?

FOR SECURITY & TIME REASONS, WE UNFORTUNATELY, DON'T WANT TO SHIP BY PO BOX ADDRESSES. IF CUSTOMER CARE THE RESPONSIBILITY THAN WE NEVER MIND.

 

v  WHY CAN I NOT TRACK MY PARCEL ?

IT CAN TAKE UP TO 48 HOURS BEFORE YOU CAN SEE THE FIRST SCAN ON YOUR PARCEL. IF THERE IS STILL NO INFORMATION REGARDING YOUR PARCEL AFTER 48 HOURS, PLEASE CONTACT PLEASE CONTACT US DIRECTLY.

 

v  MY PARCEL IS DAMAGED - WHAT DO I DO ?

ALWAYS CHECK THE PARCEL IS OKAY BEFORE ACCEPTING RECEIPT OF YOUR DELIVERY. DO NOT ACCEPT RECEIPT OF THE PARCEL, IF IT TURNS OUT TO HAVE BEEN DAMAGED DURING TRANSPORTATION. THE PARCEL WILL THEN BE RETURNED TO US, AND WE WILL EXCHANGE YOU ORDER OR IF NEED WE WILL REFUND YOU THE FULL AMOUNT OF YOUR ORDER.

 

 

 

PAYMENT –

 

v  HOW DO I PAY MY ORDER ?

WE OFFER SEVERAL DIFFERENT PAYMENT OPTIONS AND WE TAKE SECURITY VERY SERIOUSLY SO YOUR DETAILS WILL BE SAFE WITH US:

•             IN CASH BY OUR AGENT BY RECEIPT.

•             OUTLET.

•             DIRECT BANK ACCOUNT TRANSITION.

•             TT

•             LC

IF ANY QUESTIONS, PLEASE HAVE YOUR ORDER NUMBER READY BEFORE CONTACTING US DIRECT.

FOR MORE INFORMATION ABOUT PAYMENT OPTIONS, CONTACT US DIRECT.

 

v  WHEN WILL I BE CHARGED ?

YOU WILL BE CHARGED, AS SOON AS THE SHIPMENT LEAVES OUR WAREHOUSE. SOME TIMES WHEN YOU RECEIVED YOUR ORDER, FOR DETAIL PLEASE ASK US TO PLACE YOUR ORDER AND DELIVERY ADDRESS.

 

v  WILL I BE CHARGED ANY EXTRA FEES ?

NO. YOU WILL NOT BE CHARGED ANY EXTRA FEES. HOWEVER, YOU WILL BE CHARGED FOR THE SHIPPING COSTS.

 

PLEASE NOTE THAT SOME BANKS DO CHARGE AN EXTRA OVERSEAS TRANSACTION FEE. THIS DEPENDS ON THE BANK'S POLICY. THE OVERSEAS TRANSACTION FEE WILL NOT BE REFUNDED BY RACY STYLE LTD. (RSL). FOR MORE INFORMATION, PLEASE CONTACT YOUR BANK.

 

 

 

 

RETURNS AND REFUNDS -

 

v  HOW DO I RETURN AN ITEM ?

 

1.   PLACE THE ITEM BACK IN THE ITEM PACKAGING.

2.   WRITE RETURN REASON IN THE FIELD ON THE ITEM PACKAGING.

3.   PLACE RETURN NOTE AND ITEM IN THE RETURN PARCEL (YOU CAN RE-USE OUR BAG/PARCEL).

4.   SEND THE PARCEL USING THE SAME SHIPPING COMPANY AS FOR YOUR DELIVERY. MAKE SURE TO ASK FOR A RECEIPT, AS A PROOF, THAT YOU HAVE RETURNED A PARCEL MAKE SURE TO NOTE DOWN THE RETURN TRACKING NUMBER.

5.   RETURN COSTS WILL BE DEDUCTED FROM YOUR REFUND.

 

v  HAVE YOU RECEIVED MY RETURN ?

WE WILL SEND YOU A CONFIRMATION BY EMAIL AS SOON AS WE HAVE RECEIVED YOUR RETURN. FROM THE DAY WE HAVE RECEIVED YOUR RETURN, WE WILL PROCESS IT WITHIN 14 DAYS AND ISSUE THE REFUND.

 

v  WHEN WILL I RECEIVE MY REFUND ?

WHEN WE HAVE PROCESSED YOUR RETURN, WE WILL ISSUE THE REFUND WITHIN 14 DAYS.

 

v  WHAT TO DO IF I HAVE BEEN REFUNDED THE WRONG AMOUNT ?

IF YOU THINK YOU HAVE BEEN REFUNDED THE WRONG AMOUNT, PLEASE CONTACT US DIRECT AND STATE YOUR ORDER NUMBER AND THE REQUIRED REFUND AMOUNT. PLEASE NOTE: WHEN YOU USE THE PREPAID RETURN LABEL FROM YOUR PARCEL, WE WILL DEDUCT THE RETURN SHIPPING COSTS FROM YOUR REFUND.

 

v  WHY WERE THE SHIPPING COSTS NOT REFUNDED ?

IF YOU ARE RETURNING ITEMS BECAUSE YOU HAVE CHANGED YOUR MIND OR THE SIZE IS NOT RIGHT ETC., YOU CAN USE THE PREPAID RETURN LABEL FOR AN EASY RETURN PROCESS. WE WILL DEDUCT THE RETURN SHIPPING COSTS FROM YOUR REFUND. IF WE HAVE MADE A MISTAKE WITH YOUR ORDER AND YOU NEED TO RETURN IT BECAUSE OF THIS, WE WILL OF COURSE REFUND YOU THE FULL AMOUNT. PLEASE FILL IN THE RETURN CODE ON THE RETURN NOTE.

 

STYLES -

v  CAN YOU PROVIDE MORE INFORMATION ABOUT A STYLE ?

WE DO OUR BEST TO GIVE AS MUCH INFORMATION AS WE CAN ABOUT ALL OUR STYLES. THE PRODUCT PAGE FOR EVERY ITEM INCLUDES BOTH DESCRIPTION AND IMAGES. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT STATING THE STYLE NUMBER AND WE WILL DO OUR BEST TO ANSWER YOUR QUERIES.

 

v  DO YOU HAVE THE STYLE IN MY SIZE ?

IF A SIZE IS NOT AVAILABLE IN THE ONLINE, IT IS UNFORTUNATELY SOLD OUT. WHEN AN ITEM IS SOLD OUT, IT WILL MOST LIKELY NOT COME BACK ON STOCK. WE DO OUR BEST TO ALWAYS OFFER THE VERY LATEST STYLES AND TRENDS IN OUR ONLINE. THEREFORE, MOST SOLD OUT STYLES, DO NOT COME BACK IN THE ONLINE. ALTHOUGH, SOMETIMES WE ABLE TO MANAGED FURTHER SIZE,AS WE MANUFACTURE OUR OWN BRAND'S CLOTHES .

 

v  DO YOU HAVE THE STYLE IN A DIFFERENT COLOR ?

IF THE REQUESTED COLOR IS NOT AVAILABLE AT THE ONLINE, IT IS MOST LIKELY SOLD OUT OR IT DOES NOT EXIST IN THIS COLOR. WHEN A STYLE IS SOLD OUT IN A SPECIFIC COLOR, IT IS NOT LIKELY THAT WE GET IT BACK IN STOCK AS WE CONTINUOUSLY GET COMPLETELY NEW STYLES IN THE ONLINE.

ALTHOUGH, SOMETIMES WE ABLE TO MANAGED FURTHER COLOR, AS WE MANUFACTURE OUR OWN BRAND'S CLOTHES.

 

v  HOW DO I KNOW WHICH SIZE TO ORDER ?

TO FIND THE RIGHT SIZE WE ADVISE YOU TO TALK US BEFORE ORDERING. KEEP IN MIND THAT SIZE, FIT AND MEASUREMENTS VARY FROM STYLE TO STYLE.

WE RECOMMEND YOU TO COMPARE THE MEASUREMENTS WITH YOUR OWN BODY MEASUREMENTS AND ALSO COMPARE THE MEASUREMENTS OF A SPECIFIC STYLE WITH CLOTHES FROM YOUR OWN WARDROBE THAT FIT WELL.

IF YOUR MEASUREMENTS FALL IN BETWEEN TWO SIZES, WE RECOMMEND TO SELECT THE LARGEST SIZE OR SIMPLY ORDER 2 SIZES AND RETURN THE ONE THAT DID NOT FIT.

OFTEN YOU WILL ALSO FIND DETAILED INFORMATION ABOUT FIT AND LENGTH IN THE PRODUCT DESCRIPTION OF EACH STYLE. KEEP IN MIND THAT SOME STYLES ARE DESIGNED FOR A TIGHT FIT AND OTHERS FOR A LOOSE FIT.

 

 

TECHNICAL PROBLEMS -

IF YOU ARE HAVING TECHNICAL PROBLEMS, WE RECOMMEND YOU MAKE SURE YOU HAVE THE LATEST UPDATES AND PATCHES FOR YOUR OPERATING SYSTEM. IF YOU ARE STILL HAVING PROBLEMS USING OUR SITE, PLEASE FEEL FREE TO CONTACT US AND WE WILL BE HAPPY TO HELP.

IS IT ONLY POSSIBLE TO ORDER ONLINE ?

NO, YOU CAN BUY FROM ON LINE AND OUR SALE POINT TOO.

 

CONTACT -

v  HOW DO I FIND A SPECIFIC STORE ?

YOU CAN FIND OUR SALE POINT NEARBY YOU PLEASE FIND THE CONTACT DETAILS FOR ALL OUR SALE POINT.

 

v  HOW DO I CONTACT YOU ?

IF YOU HAVE NOT FOUND THE ANSWER TO YOUR QUESTION ON THIS SITE, PLEASE CONTACT US AND WE WILL BE HAPPY TO HELP YOU. YOU CAN SEND AN EMAIL OR CHAT FROM ASK ME OPTION OR CALL US DIRECT ON MOBILE.

OPENING HOURS FOR CUSTOMER SERVICE ARE OFFICIAL TIME ONLY.

PLEASE NOTE, DUE TO NATIONAL HOLIDAYS CUSTOMER SERVICE IS CLOSED.

 

v  I NEED INFORMATION FOR A SCHOOL PROJECT - WHO DO I CONTACT ?

IF YOU WOULD LIKE TO KNOW MORE ABOUT OUR COMPANY PLEASE CONTACT US. YOU ARE MOST WELCOME. IF YOU DO NOT FIND WHAT YOU ARE LOOKING FOR HERE, YOU CAN WRITE AN EMAIL WITH YOUR QUESTION TO OUR HEAD OFFICE: ---------@GMAIL.COM  

 

v  DO YOU TAKE ORDERS OVER PHONE ?

 YES. WE DO TAKE ORDERS OVER PHONE. YOU MAY CONTACT US ON +88-017----------.

 

v  CAN I PLACE A BULK ORDER FOR AN ITEM(S) ?

IN ORDER TO PLACE A BULK ORDER PLEASE DROP A MAIL TO

 ---------@GMAIL.COM WITH YOUR REQUIREMENTS AND THE CONCERNED TEAM WOULD GET BACK TO YOU.